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Conflict Resolution for Boards

Helping Everybody’s Voice Be Heard

Is Mediation Legally Binding?

How 2 Senior Property Managers Handle Out of Control Board Meetings

Benefits of Mediation in a Housing Community

It’s Called a “Board Decision” for a Reason

Mediation Versus Litigation – Explained

When Boards Make the Wrong Decision

Watch the Full Panel: It’s Not Personal, It’s Business

1:30 – Communication Chain of Command between Staff, Management, and Board

3:26 – How do you intervene when boards are split on how to reprimand a staff member?

6:45 – How can unions affect decisions about staff?

9:36 – How to come to a clear consensus to act during a board meeting and staying consistent

10:36 – The Property Manager’s leadership role during meetings when it comes to staff issues

12:09 – Raising maintenance charges and how to make that decision

12:41 Maintenance Increase Letters and how to write them

15:55 – Holding a maintenance Increase town hall meetings

19:00 – Personality conflicts and dealing board members who try to take actions without board approval.

20:41 What Property Managers can do to help smooth over personality conflicts and lack of working together within a board.

23:16 – How board members can manage each other and what is an appropriate course of action to work together to get majority approval for board decisions.

24:22 – Examples of resolutions that have worked to negotiate personal conflicts between board members

27:29 – Does the board have the right to ask someone to leave a board meeting?

30:06 How does Property Management handle board presidents acting without majority agreement – two ways of handling this situation

32:03 – The bylaws around board roles and whether the president can always make executive decisions

32:50 Board meeting agenda packets and the importance of coming prepared

33:36 Relaxed Robert’s Rules of Order

35:33 – How to handle residents who are unable to pay maintenance increases

35:56 – Having a procedure for handling arrears and when to get an attorney involved

40:07 – Is there a different process if a co-op owner is in arrears?

41:52 – Communication between board members with personality conflicts

44:47 – Mediating within the board and when to choose mediation as an alternative dispute resolution technique

47:46 – Six attributions that define mediation and distinguish mediation from litigation

52:07 – Defining areas and scenarios in which mediation may not work or be the appropriate course of action

56:12 – What is self dealing?

1:00:48 – Is it better to use self-dealing, mediation, or litigation when dealing with a sponsor?

1:02:38 – How to stay businesslike during a board meeting and move on quickly through discussions about issues or decisions

1:05:47 – How to handle board members who are unprepared for a board meeting

1:10:25 – Putting a prospective motion into the agenda packet

1:13:11 – When is it appropriate to send board minutes to board members.

1:16:50 – Board outcomes and how to document minutes as a legal document

1:20:03 – The role and dynamics of the executive board and how to work together as the executive board, including documentation of minutes during a meeting

12:28:12 – The process and language of writing minutes, especially when it comes to discussing arrears

1:33:35 – What is included in the agenda packet for board meetings sent by the Property Manager

1:36:16 – How to discuss issues with confidential information at a board meeting

1:42:02 – Should the board meeting minutes be sent to all shareholders or residents after a meeting?

1:43:07 – How to recreate community in a divided board

1:47:03 – Is it required to attend board meetings?

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