Conflict Resolution for Boards
Helping Everybody’s Voice Be Heard
Is Mediation Legally Binding?
How 2 Senior Property Managers Handle Out of Control Board Meetings
Benefits of Mediation in a Housing Community
It’s Called a “Board Decision” for a Reason
Mediation Versus Litigation – Explained
When Boards Make the Wrong Decision
Watch the Full Panel: It’s Not Personal, It’s Business
1:30 – Communication Chain of Command between Staff, Management, and Board
3:26 – How do you intervene when boards are split on how to reprimand a staff member?
6:45 – How can unions affect decisions about staff?
9:36 – How to come to a clear consensus to act during a board meeting and staying consistent
10:36 – The Property Manager’s leadership role during meetings when it comes to staff issues
12:09 – Raising maintenance charges and how to make that decision
12:41 Maintenance Increase Letters and how to write them
15:55 – Holding a maintenance Increase town hall meetings
19:00 – Personality conflicts and dealing board members who try to take actions without board approval.
20:41 What Property Managers can do to help smooth over personality conflicts and lack of working together within a board.
23:16 – How board members can manage each other and what is an appropriate course of action to work together to get majority approval for board decisions.
24:22 – Examples of resolutions that have worked to negotiate personal conflicts between board members
27:29 – Does the board have the right to ask someone to leave a board meeting?
30:06 How does Property Management handle board presidents acting without majority agreement – two ways of handling this situation
32:03 – The bylaws around board roles and whether the president can always make executive decisions
32:50 Board meeting agenda packets and the importance of coming prepared
33:36 Relaxed Robert’s Rules of Order
35:33 – How to handle residents who are unable to pay maintenance increases
35:56 – Having a procedure for handling arrears and when to get an attorney involved
40:07 – Is there a different process if a co-op owner is in arrears?
41:52 – Communication between board members with personality conflicts
44:47 – Mediating within the board and when to choose mediation as an alternative dispute resolution technique
47:46 – Six attributions that define mediation and distinguish mediation from litigation
52:07 – Defining areas and scenarios in which mediation may not work or be the appropriate course of action
56:12 – What is self dealing?
1:00:48 – Is it better to use self-dealing, mediation, or litigation when dealing with a sponsor?
1:02:38 – How to stay businesslike during a board meeting and move on quickly through discussions about issues or decisions
1:05:47 – How to handle board members who are unprepared for a board meeting
1:10:25 – Putting a prospective motion into the agenda packet
1:13:11 – When is it appropriate to send board minutes to board members.
1:16:50 – Board outcomes and how to document minutes as a legal document
1:20:03 – The role and dynamics of the executive board and how to work together as the executive board, including documentation of minutes during a meeting
12:28:12 – The process and language of writing minutes, especially when it comes to discussing arrears
1:33:35 – What is included in the agenda packet for board meetings sent by the Property Manager
1:36:16 – How to discuss issues with confidential information at a board meeting
1:42:02 – Should the board meeting minutes be sent to all shareholders or residents after a meeting?
1:43:07 – How to recreate community in a divided board
1:47:03 – Is it required to attend board meetings?